Data controller
Digital Control s.r.l., Reg Leiso 113/C, 14050 San Marzano Oliveto (AT), Italy. Email info@digitalcontrol.it, phone +39 0141 856007.
For any question about this policy, write to info@digitalcontrol.it.
What we collect
We collect what you type in the site forms: name, company, email address, phone, product or model, serial number, line speed, reason for the request and the message itself.
Phone, serial number and line speed are optional. Fill them in only if you have them.
On every submission we log the IP address and the time. They serve one count: limiting automated submissions to five requests per hour from the same address.
We do not ask for special categories of data (health, personal beliefs, biometric data) and we do not buy contact lists.
Why we process it
We use the data for three purposes, each with its legal basis:
- Answering the request and following the relationship: performance of a contract or pre-contractual steps (Art. 6(1)(b) GDPR).
- Counting submissions and blocking automated ones: legitimate interest in protecting the site (Art. 6(1)(f) GDPR).
- Complying with legal obligations and defending a right in court (Art. 6(1)(c) and 6(1)(f) GDPR).
We do not profile you and we do not send marketing. If that ever changed, we would ask for separate consent.
Providing the data
Fields marked as required let us reply and understand which line you are writing about. Without them we cannot handle the request. You can leave the other fields empty.
Who sees it
The request reaches the inbox of the relevant office: sales, technical support, spare parts or manuals. The mail server is Aruba.
The site is hosted on Hostinger, which keeps technical access logs for security and diagnostics.
The site statistics run on a domain of our technical provider (analitica.davidezambecco.it), which processes the data on our behalf as a processor under Art. 28 GDPR.
To tell requests written by a person from those sent automatically, the forms use Cloudflare Turnstile: the browser contacts challenges.cloudflare.com, which receives the IP address and the technical data needed for the check and does not set profiling cookies. Cloudflare processes this data on our behalf as a processor under Art. 28 GDPR.
We do not sell data and we do not pass it on for marketing.
How long we keep it
Requests stay in the office inbox for as long as needed to reply and close the case, for example until delivery or support work ends.
The IP address is used only for the one-hour anti-abuse window.
Traffic data is aggregated and cannot be traced back to a person: it stays on our server for 24 months.
Your rights
You can ask for access, rectification, erasure, restriction of processing and portability, and you can object to processing based on legitimate interest.
Write to info@digitalcontrol.it. We reply within one month.
If you believe the processing does not follow the rules, you can contact the Italian Data Protection Authority: Garante per la protezione dei dati personali, Piazza Venezia 11, 00187 Rome, garanteprivacy.it.
Changes
When this policy changes we update the date at the top. A new version applies from the day we publish it on this page.